Six years in customer-facing service, a finance degree, and a genuine interest in aviation. I am applying for the ACS Trainee Sales Consultant role because it sits at the intersection of what I enjoy: building relationships, managing detail, and staying calm when the stakes are high.
About
I am applying for the Trainee Sales Consultant role at Air Charter Service because it brings together the parts of work I like most: dealing with people, staying organised, and working under pressure. Charter sales is built on trust, timing, and the ability to make a client feel properly looked after.
My background is a mix of customer service, finance, and accounting. I ran a small retail team at Nagold, worked with clients at a boutique real estate advisory firm, and now reconcile payroll at Downer Group for a system that pays over 30,000 people each cycle. Those roles have taught me that details matter, deadlines matter, and relationships matter just as much.
I want to move into sales because I enjoy being the person who pulls everything together and makes the client experience work. I think the habits I have built in retail and finance would transfer well into private jet charter.
"My goal is to become a broker clients trust, not just someone who books a flight."
I am currently applying for the ACS Trainee Sales Consultant role.
Contact meWhy Charter? Why Me?
Based on what I have done before, these are the strengths I would bring into a charter sales team.
I have spent years serving customers directly, including people with high expectations. The best service usually comes from noticing what someone needs before they have to ask.
I am comfortable on the phone in a professional setting: clear, warm, and prepared. I know that tone and follow-through matter.
I have worked to sales targets and operational KPIs. I understand that targets matter, but only if they do not come at the cost of the client experience.
Charter broking involves last-minute changes and time pressure. My current and previous roles have taught me to stay calm, prioritise, and keep the client informed.
The four-week training in London and ongoing travel are a genuine plus for me. I am organised, adaptable, and happy to work across time zones.
Private aviation is not a 9-to-5 job. I am ready to be on call when needed, because that is what clients expect.
What I Would Deliver
"I would aim for the same standard ACS is known for: every client feeling properly looked after, not just processed."
That means every quote, follow-up, and on-call request handled with care. I know sales targets matter, but I also know that long-term client relationships are what make a consultant successful in private aviation.
Experience
Store Manager
Dec 2019 - March 2026 · Sydney Olympic Park, NSW
I ran a retail team of six in a fast-paced service environment. Day-to-day that meant rostering, stock, customer complaints, and chasing sales targets. It taught me to read people quickly, stay calm under pressure, and make sure every customer feels looked after even when the store is flat out.
Finance Intern
Dec 2024 - August 2025 · Sydney, NSW
During this internship at a real estate advisory firm, I saw how boutique businesses win and keep clients. I helped with reporting, sat in on client meetings, and learned that trust is built by doing what you say you will do. Technical accuracy matters, but the relationship matters just as much.
Junior Accountant
Jan 2024 - Present · North Ryde, NSW · Concurrent with final year of study
I support payroll reconciliation and month-end reporting at one of Australia's largest infrastructure services companies. The system I work on pays tens of thousands of employees and contractors. It's a role where one missed line can delay a close or affect someone's pay, so I have learned to be methodical and check the details.
Skills
Microsoft Excel
Financial modelling, pricing analysis, and structured reporting
Xero
Accounting and payroll processing
Power BI
Data visualisation and client-ready reporting
SAP / BlackLine / JDE
Enterprise systems for reconciliation and close management
CRM & Sales Pipelines
Learning HubSpot and Salesforce; comfortable managing contacts, follow-ups, and pipelines
Communication
Phone, email, and in-person client engagement developed across service and advisory roles
The skills I think matter most in charter sales: communicating clearly, staying focused under pressure, and getting the details right.
I have learned that clarity builds trust, especially when people are busy or under pressure. I am comfortable explaining things in plain language and keeping the tone professional.
I have worked to sales targets and deadlines, and I know how to stay focused when the workload is intense.
From managing a store to reconciling payroll, I have learned that small oversights can cause large problems. I am organised and I notice the details.
Reflection
A few things I have learned along the way that explain why I want this role and why I think I would be good at it.
In my finance internship and store management roles, I have seen the gap between what I think I communicated and what the client actually heard. I used to assume that if the information was correct, the job was done. Experience has taught me that the job is only done when the client feels confident enough to act on what I told them.
That is the standard I would bring to ACS: not just sourcing the right aircraft, but explaining the option clearly, confirming the client understands the schedule, and following up before they have to ask. Communication is a competitive advantage in private aviation, and it is one I am deliberate about improving.
Accounting taught me rigour. Retail management taught me service. The step I want to take now is to combine both in a role where the output is a relationship, not just a report. I am drawn to sales because it rewards the same qualities I have already developed: organisation, resilience, communication, and the ability to stay calm when the pressure is on.
Private jet charter adds something I find genuinely exciting: global scope, high-stakes client expectations, and the chance to learn an industry from the ground up through a structured training programme and mentorship.
I have worked toward KPIs in retail, month-end deadlines in accounting, and assessment deadlines at university. What I have learned is that pressure is manageable when you break it into priorities: what must happen now, what can be delegated, and what the client needs to hear in the meantime.
In a charter environment, that means being available when the client needs an answer, keeping operators aligned, and not letting a busy inbox damage the quality of the next client interaction. I am motivated by targets because they make the work measurable - but I never want to hit a target at the expense of the client experience.
The requirement for a four-week training programme in London and ongoing travel is one of the most attractive parts of this role. I am ready to relocate for training, work across time zones, and be on call outside standard hours. I understand that private aviation is a global, always-on industry, and I am prepared for that rhythm.
I am also open to developing additional language skills if that would strengthen my ability to serve clients across the Asia-Pacific region. I learn quickly and am comfortable adapting to new environments, cultures, and systems.